June 1, 2021
India’s COVID-19 response limited by strong urban and tech bias
India's response to the second wave of COVID-19 glosses over the lack of infrastructure and technology know-how in rural India.
Kalpana Ajayan is the Regional Head, South Asia at Women’s World Banking and comes with 25+ years of experience in financial services. She has previously worked with Citibank, HSBC, Edelweiss Financial Services. In her various roles in managing strategy, sales and distribution, HR and customer experience, she has developed an understanding of customer centricity and approaching solutions through the customer lens.