HealthJuly 06, 2020

A day in the life of: A mental health professional

A clinical psychologist in Manipur is helping her community cope with distress during the pandemic and lockdown, through phone calls and in-person sessions, as well as by volunteering with the state helpline services.
2020-07-20 00:00:00 India Development Review A day in the life of: A mental health professional
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I am a clinical psychologist living and working in Manipur. I’ve been practicing for 10 years now, and my work addresses a range of issues including HIV, torture and trauma, children in conflict with the law, LGBTQIA issues, and more. In fact, I had actually taken a small step back from my work before COVID-19 hit (as I got deeply engaged in parenting my now almost three-year-old daughter), but given the lockdown and the anxieties that came with it, I immediately ramped up my practice in April.

Being a mental health practitioner, I have been thinking about my role in this global pandemic, and what I can do to help people face the difficulties that come as a result of it. These days, more than ever, I have been wondering about different approaches I can take to address the issues that people come to me with (be it anxiety, substance abuse, marital issues, and so on), how we can work to bridge the gap in services available to them, and what more I can do.

Related article: A day in the life of—A community health worker

Since therapy was not deemed an essential service, for most of the lockdown, I was not able to see clients face to face. In lieu of this, I, along with a few other psychologists gave out our personal phone details so that people could reach us when they were in distress. In the last week of March, the state health department came out with psychosocial helpline services and 19 of us volunteers were allotted to different districts and were using our own numbers to field the distress calls coming in to the helpline.

Additionally, along with professionals in allied sectors (lawyers, doctors, and educators), I set up an informal collective trust in 2016—clients approach individual members of the trust for their services, and we bring in other professionals as and when they are needed. We hope that this trust can act as a one stop centre for people to access health, legal, and educational services.

Frontline workers are vulnerable and facing a great deal of emotional distress, and we want to make sure that they have support in easing their anxieties.

In the beginning of June, I, along with other psychologists and allied professionals, made a targeted effort to reach out to frontline workers. Frontline workers have been overworked even before COVID-19, and the pandemic has made things more difficult for them. Knowing that they are the ones who are vulnerable and facing a great deal of emotional distress, we want to make sure that they have support in easing their anxieties.

In an attempt to address their worries, the State Nodal Officer began to actively ask frontline workers to reach out to mental health professionals. In addition, she shared some of their numbers with professionals like myself so that we can call them, check in to see how they are doing and offer support. This initiative, along with the other distress calls I receive, takes up a large amount of my time during the day, especially since as of July 1st, we have streamlined the helpline numbers, which has resulted in an uptick in the number of calls. Additionally, since early June, I have been able to have in-person sessions with clients as well.

And of course, I also try and make sure I have enough time and energy to spend with my daughter. Since the lockdown is still in place and we don’t have our usual help at home, I have been trying to do most of the household chores including cooking and cleaning. My daughter tries to help by doing dishes and washing clothes with body soap—she usually creates more of a mess, but we enjoy our time together. Other than that, parenting is easy as my husband takes care of a major chunk of it if I am on a call or attending sessions.

Thoibi Paonam family photo_covid_mental health

I also try and make sure I have enough time and energy to spend with my daughter. | Picture courtesy: Thoibi Paonam

7.00 AM: I make breakfast and we eat together as family. My sessions take place at home, and they start as early at 9.00 AM (sometimes earlier if a client requests it). Clients come to me to discuss all kinds of things—some are dependent on substances and aren’t ready to quit or cannot find an alternative because of a lacking support system, some are women who are facing domestic issues and don’t have access to support channels, others are dealing with mental distress and want to talk to somebody.

Related article: But, what about mental health?

10.30 AM: In the backdrop of the pandemic, board exam results have been announced. Given this, I have been receiving calls from parents who are looking for help with consoling their children who performed badly. Wanting to reach children who might be testing their worth through exams, I call a community teacher to help me connect with students who have been down after they received their marks. I then begin to reach out to these children so that I can listen to their struggles and try and give them a fresh direction and perspective to this assumed failure.

2.00 PM: I call one of the members of our collective trust to draw on their expertise for a client who came to me with marital problems and is now in need of legal assistance. Since the member I am speaking to is a lawyer, I am able to get their insights and follow their lead.

In-person sessions and calls continue through the day (the face to face sessions end by 6.00 PM). A lot of the people who call do so because they don’t have access to information—about the virus, services available, and who they can turn to if they need support. Some of the callers want to be directed to other social services (support for domestic abuse, drug use, and so on). In the early days of the lockdown, I also received a sizeable volume of calls from Manipuris who are living in other parts of the country (such as Bangalore and Delhi) and are facing discrimination and aggression because of their race and appearance.

Thoibi Paonam_feature_covid_mental health

The lockdown has reminded me how much professional women juggle—their work, the emotional needs of their families, and all the caretaking responsibilities. | Picture courtesy: Thoibi Paonam

5.00 PM: I work on a training module I am developing for fieldworkers and facilitators who are working with children living with HIV. The programme covers things such as how to give psychological first aid, how to care for themselves while doing their work, and more. I hope to launch it in early July.

7.00 PM: Some more work around the house, I like to make sure that my daughter eats as much home-cooked food as possible, so I make dinner and we eat together. At around 8.30 PM I tuck her into bed.

11.00 PM: I get a distress call from a frontline worker who is on duty—this is unusual, so it surprises me. The person on the phone seems hostile and refuses to divulge their name. Slightly taken aback, I request them to stay on the phone with me as I talk them through their stress. Wanting them to remain engaged, I ask them to put me on loudspeaker and address each of the points they bring up (fear, uncertainty, anger because of administrative issues). When I tell them that I am not a state employee, but instead someone who is volunteering time because I felt the need for my services, the ice breaks between us. I then take them through some breathing techniques, and reiterate how much respect I have for the work that they do. After half an hour of listening, and talking with them, I feel comparative ease on the other end of the call.

The lockdown has reminded me how much professional women juggle—their work, the emotional needs of their families, and all the caretaking responsibilities. Personally, I am able to do all of the things I do, and take on new projects because my husband is encouraging, and has been a backbone of support through my journey.

As told to IDR.

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